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Participant
September 3, 2026
Question

Trouble with Resize - Paid Account?

  • September 3, 2026
  • 1 reply
  • 2 views

When Resizing a file, Why am I being asked to pay, I have a paid account?

    1 reply

    Rose DV
    Community Manager
    Community Manager
    September 3, 2026

    Hi ​@patnala_7608,

    That shouldn't happen on a paid plan, so let's figure out why it's prompting you.

    I would first confirm you're signed into the account that actually holds your subscription - if you've got more than one Adobe profile (personal vs. work/school), it's easy to land in a free one. Check the profile icon top-right and make sure it's the paid one.

    If you're definitely on the right paid account and it's still asking you to pay, that points to something on the account side that support can look at directly → https://adobe.ly/4xFilWQ

    Rose