Troubleshooting: Previous Projects not opening in Creative Cloud Express

Olá, eu me chamo Emmanuel

Sou do Brasil, e sou usuário desse aplicativo a mais de  quatro anos, e hoje ele não abre os meus projetos anteriores. Gostaria de uma solução urgente, pois estou as portas de um evento e o programa não responde os meus comandos.

Atenciosamente

Emmanuel Brendo Santos da Silva

emmanuelsantos2817@gmail.com

Hi Kevin,

Thank you for sharing these troubleshooting techniques for opening previous projects in Adobe Creative Cloud Express. My tech website projects are uploaded there and I can't access before but these methods can indeed help resolve the issue. If users experiencing problems with accessing their previous projects can try these steps.

Hello, I have just try your instruction, but does not work 😕😕 

Hi,

I have this Problem, but also after emptying the cache and using incognito tabs, didnt solve.

Below a screenshot I get. I tried different browsers (Chrome, Firefox, Edge) and different accounts (company/gmail). Problem persists and I need the file tomorrow 😕😕

Thanks!

All my projects were deleted, they are for an entire company currently using the logo and now I cannot find the same little clip art used in the original to try and remake them. Without these files an entire company is going to lose their logo or have to rebrand entirely. Anyway to get these files back? As I did not delete them. 

thanks!

Hello,

After attempting all the troubleshooting suggestions in this thread, I was still unable to open any Webpage projects in Adobe Express and so I called the support number.  I was informed there was back-end maintenance happening and it is affecting some users' access to these projects, and that the issue should be fixed within 24 hours.  This has left me in a bit of a bad spot as I am now missing deadlines.

Is there any way for users to be informed in advance about when this type of maintenance will be carried out so that we can prepare accordingly?

Many thanks,

GP

My project page for Adobe Spark Express is not opening. I have tried everything I know to rectify this issue. 

Hi Kevin,

I use Adobe Express both in the mobile app on my computer. I do all of my graphics work myself while also running a production channel full time, and lately every single time I go back to work on a previous project all of my uploaded fonts have been deleted. I've had to redo at least 6 projects element by element from scratch even after trying the suggestions here and I'm extremely frustrated, frankly, so I'd just like to know if something is being done about this known issue or if I should switch to another service entirely and save myself the headache. 

I tried the browser cache and incognito window and still my projects aren't loading. 

Kinga Maculewicz