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Cedric27930360nu86
Participant
January 13, 2023
Question

Trying to use Remove Background to Make a Transparent png

  • January 13, 2023
  • 1 reply
  • 523 views

I am attemtping to use the quick remove background tool. I can upload the photo, and the preview looks good. But when I click "Download" instead of downloading to opens a new tab creating a new project w/ a random background color. 

 

Like what is the point of this tool if I can't quickly just upload and then download? Like what am I missing?

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1 reply

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
January 13, 2023

Adobe Express Remove Background appears to do both--open the image with the background removed in a new project and open a File Explorer or Finder window where you can save the PNG. 

 

If you're not able to download the image, do you work in an environment where downloads are restricted? If that's the case, then you might talk to your IT department.

C
Cedric27930360nu86Author
Participant
January 13, 2023

No I do not have downloads restriced in any way. I can download files just fine from any site I wish. 

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
January 13, 2023

There's a page for troubleshooting download problems that relates to non-Adobe products (so not the installers for Creative Cloud applications). You might see if any of these help:

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