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default37790640hfda86
March 14, 2026
Question

Un élément ne se charge pas lors du téléchargement d'un simple montage vidéo

  • March 14, 2026
  • 1 reply
  • 12 views

Bonjour, j'ai fait un simple montage vidéo, et je rencontre un bug lors du téléchargement, il y a un élément qui ne se charge pas et qui n'apparaît pas dans la vidéo téléchargée. Est-ce que quelqu'un a déjà eu ce problème, ça fait des heures que je suis coincée dessus ?

      1 reply

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 16, 2026

      Hi ​@default37790640hfda86,

       

      Thanks for reaching out! We’re sorry to hear about this. Could you please let us know what element you’re referring to? Did you try on another file? Do you see any error message after uploading it?

       

       Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

       

      Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

       

      If the above steps don’t help, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.!--startfragment>

       

      Regards,

      Tarun

       

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