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Olivia22610553yfcb
Participating Frequently
Mar 2, 2022 1:04 AM UTC
Question

Unable to Access Shared Libraries

Hi there, 

 

I've been disconnected five times now from Adobe tech support, so hoping this community can help. I am trying to gain access to shared libraries on Creative Cloud Express, but every time I open the link, I receive an "Oh No!" message, telling me there is an error. This has been happening for two months now. 

 

Any guidance is much appreciated. Thank you. 

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    11 replies

    David__B
    David__B
    Legend
    Mar 16, 2022 4:19 PM UTC

    Hi Olivia,

    Thanks for testing what you have already. I was curious if the libraries load correctly from within the Creative Cloud desktop app and online.

    Creative Cloud desktop app

     

    As well as from here: https://assets.adobe.com/libraries


    Do the libraries load successfully from these locations?

    Thanks,
    Dave

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    Olivia22610553yfcbAuthor
    Participating Frequently
    Mar 17, 2022 12:25 AM UTC

    Unfortunately, they do not load there either. 

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    David__B
    David__B
    Legend
    Mar 17, 2022 6:33 PM UTC

    Thank you for confirming. Would it also be possible to share a screenshot of the error message you receive?

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    Community Manager
    Manmeet2016Community Manager
    Community Manager
    Mar 2, 2022 11:49 AM UTC

    Hi Olivia,

     

    We are sorry to hear that you had to wait this long. Let us resolve this question here. We will make sure that you do not have to wait again and this issue is resolved. Have you tried clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window? Let us know if that helps.

     

    Thanks,

    Manmeet

     

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    Olivia22610553yfcbAuthor
    Participating Frequently
    Mar 14, 2022 10:57 PM UTC

    Hi there, 

    Yes I have tried this and it still does not work. 

    Thanks,

    Olivia 

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    Community Manager
    Manmeet2016Community Manager
    Community Manager
    Mar 15, 2022 1:08 PM UTC

    Hi Olivia,

     

    Sorry to hear that. Let me share a few more steps to resolve this issue. Please follow this link and let us know if this does any good to you. I appreciate your patience in resolving this issue.

     

    Thanks,

    Manmeet

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