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Nick26825990geuv
Participant
October 27, 2022
Question

Unable to Connect to Facebook Account (Page) / Permissions Granted through IG Connection

  • October 27, 2022
  • 4 replies
  • 1286 views

Hello! I am just setting up Scheduler for a business that I manage. Twitter connected, no issue. IG connected, no issue (see screenshots IG 1, IG 2). When connecting with IG I went through my personal Facebook account which has access to edit/manage the business, it asked to select the right business page for FB and for IG; when looking at the FB side looks like Adobe Express is able to post to both IG and FB.

 

On the Scheduler side I still see IG as connected only. So, I click to connect Facebook. The Facebook connection is different than the IG connection, it shows only groups I am apart of, no pages to connect (see screenshots FB 1, FB2). 

 

How do I connect Facebook (business page)?? Thanks!!

This topic has been closed for replies.

4 replies

A
Abel28522597itpb
Participant
February 21, 2023

I'm sure there's a solution, and luckily there are plenty of folks who've been in your shoes and can help. Have you checked out any helpful forums or asked your fellow IG users?

E
Eloise27759235q8n7
Participant
December 31, 2022

This is the same as me. Did anyone find a resolution?

    Lyn_D
    Lyn_D
    Inspiring
    January 11, 2023

    Hi @Eloise27759235q8n7,

     

    Thank you for reaching out.

     

    Your Instagram account should be an Instagram Business account, and you should be the Facebook business page admin for this to work.

    Please follow the steps here, on "Connect to Instagram for Business," to help you connect your content scheduler to your Facebook page.

    If you still have problems after trying the steps above, DM me a video of your actions so I can look at what's happening. Also, please remember to click Like and Correct Answer to let us know if this post was helpful and to help the rest of the community find the solution more quickly if they ever run into the same problem.

     

    Many Thanks,

    ~Lyn 🙂

     

    S
    studek
    Participant
    November 3, 2022

    I'm having the same problem - it only gives me the option to link to the groups I'm a member of, not any of the pages that I manage. Very frustrating. 

      Lyn_D
      Lyn_D
      Inspiring
      November 3, 2022

      Hi @studek,

       

      Thank you for reaching out.

       

      Kindly follow the steps here, to connect your content scheduler to Facebook.

      If you're still experiencing issues after following the steps, send us a video to have a look at what is happening, and don't forget to let us know if this post has helped you by clicking on Like and Correct Answer. 

       

      Many Thanks,

      ~Lyn 🙂

      Lyn_D
      Lyn_D
      Inspiring
      November 1, 2022

      Hi @Nick26825990geuv,

       

      Thank you for reaching out.

      Kindly send us a video of the steps you're taking in connecting the scheduler to Facebook.

       

      Many Thanks,

      ~Lyn

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