Unable to download becuase of paid content

Question

I converted a project from the older version to the new version and it is now saying I can't download because it contains paid content in the new version (it was created with entirely free content in the old version!). I am unable to find what portion of the project is now considered paid content in the new version. I have a school account have never had issues downloading my project until this upgrade. Thanks.

Anubhav M · Answer

Hello @Patricia3184631705ja,

Sorry to hear about your issue. Would you mind sharing more details, like when you encountered this problem, a screenshot of the error message, and your account type (Individual/Enterprise/EDU), so we can better assist you?

Looking forward to hearing from you.

Thanks,

Anubhav

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