Unable to download few files

I can share the link to the file. Your team can work and figure out what's going on. Don't make me do the heavy homework, please. 

Amitej, don't you think all this process is too tedious for a common man? Why can't you keep it simple? Your reply is like asking me to pursue a software engineering course. Keep it simple man, customer needs a solution, not a deep study of engineering or software systems 

Hi ​@pendyala27674665gvbc, Thanks for the details! 

To help us investigate further, we'd need HAR file, which captures the network requests and responses between your web browser and the Adobe Express website while the issue occurs.

You can follow the steps in the guide below to generate and share the HAR file:

• Instructions for generating a HAR file: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

Once you've generated the files, please upload them to a cloud storage service and share the link with us so we can investigate the issue further.

Unable to send a reply

What is this nonsense, man?

Hi ​@pendyala27674665gvbc, 

Could you please share the following details so we can investigate this further?

• The type of project you were working on (video, image, presentation, etc.).
• Your device make and model, along with the operating system version.
• Your installed Adobe Express app version.
• Whether you're able to complete the same workflow in the Adobe Express web app.
• A screen recording showing the issue, if possible.
• Whether you're connected to a home or workplace network.
• Whether you're using a VPN or have an active firewall enabled.

These details will help us better understand the issue and investigate it further.

Thanks!