Unable to Download Files

Forum|Forum|9 months ago
July 16, 2025
1 reply
369 views

Hello. I am unable to download any of my projects. I've tried as both video and GIF and keep getting the same Download failed error message. This is happening with others on my team as well.

Tarun Saini

Community Manager

Hi

@Thomas36369763ibsn

,

Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue you're seeing? Did you try another browser to check if that helps?

Regards,

Tarun

T

Thomas36369763ibsnAuthor

Participant

Hi Tarun! I did try on Chrome and Edge. Here's the error message we're receiving:

Amitej S

Community Manager

Hey @Thomas36369763ibsn, can you please confirm if this happens with other file types (PNG, JPG, PDF), too? Are other video projects facing the same issue? Do you see any blank layer in the affected project? If you see that, try deleting it and then downloading the project.

If it still doesn't work for you, please share the project URL with us via the community DM. You can do so by clicking here: https://adobe.ly/3GwYfZD

Best,

Amitej

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