Unable to download from adobe express

Question

Does anyone else have this problem. I basically can't download from adobe express. I keep getting this error message. I have deleted all caches/cookies, deleted and reinstalled the app, connected to the internet, disconnected to the internet, checked all updates on app and phone are up to date and nothing is working! Any help is appreciated!

Amitej S · Answer

Hi @Rebecca38696058zm04, Welcome to our Adobe Express community!

Please confirm if this is happening with just this project or if your other project behaves the same when downloaded. Sometimes, such issues generally arise if there's any asset or font used in the project whose license is revoked or the owner decides to no longer share it for use. You can change the font used in the project and look for blank layers to remove.

Blank layers would appear for assets (stock images, videos, design assets like shapes, drawings, elements, etc.) if they are no longer available or shared for use.

Our team is working on making finding such assets easy and streamlining the process. Until we achieve this, we'd appreciate your patience and support.

Thanks!

Amitej

AS

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