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MollyWild
Participant
Jul 8, 2026 3:36 PM UTC
Question

Unable to download mp4 file in Adobe Express

I have tried everything, opening in a different browser, duplicating the file, clearing cache, opening in the mobile app. Nothing will let me download my files. Can anyone help?

    2 replies

    Community Manager
    Abhi-GCommunity Manager
    Community Manager
    Jul 8, 2026 6:25 PM UTC

    Hi ​@MollyWild 

     

    I checked the logs associated with your account, and the video export issue appears to be related to the dimensions of your page. In particular, the width/height needs to be at least 146px and no larger than 4096px.

    Are you able to resize the page to comply with these constraints?

    Thanks,
    Abhi G

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    MollyWildAuthor
    Participant
    Jul 9, 2026 8:17 AM UTC

    Thanks for getting back to me Abhi. I’m afraid the work needs to be the specific dimensions i set it to

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