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nicole_3435
Participant
September 26, 2026
Question

Unable to Download MP4 Projects - Adobe Expresss

This is occurring on all downloads of MP4 and Gif with animation and has been ongoing for 3 days.

Troubleshooting steps I have tried include:

  • changing video resolution
  • duplicating the files and reattempting downloads
  • clearing my cache in chrome
  • attempting to access and download using edge instead
  • removing audio
  •  signing out and back in
  • restarting my device.

 

    3 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 28, 2026

    ​

    Hi @nicole_3435,

     

    Thanks for detailing the troubleshooting you've already tried. Since the issue is occurring across all MP4 and GIF downloads with animations and persists after testing different browsers, resolutions, duplicated projects, cache clearing, signing out/in, and restarting your device, we'd like to investigate further.

    Could you please share:

    • A sample project URL (if possible)

    • A screen recording showing the issue

    • The file size and dimensions of the affected project

    • Your operating system and browser version

    This information will help us determine whether you're encountering a known issue or a new export-related bug.

     

    Regards,

    Tarun

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    nicole_3435Author
    Participant
    September 29, 2026

    https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:842e639d-d917-5fe9-a9ba-1b421ca85ad3?accept=true&invite=true&promoid=Z2G1FQKR&mv=other

    Edition    Windows 11 Enterprise
    Version    24H2
    Installed on    ‎10/‎14/‎2025
    OS build    26100.9168
    Experience    Windows Feature Experience Pack 1000.26100.344.0
     

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    September 30, 2026

    Hi ​@nicole_3435,

    Thank you for this! Would you be able to confirm if you're on a school/work network? Sometimes those can trip up downloads/exports. If you are, I recommend testing on a different network (or even a mobile hotspot) to see if that clears the issue.

    In the meantime, thank you for the rest of the information, once I know if it's not a network issue, I will escalate internally with the information provided!

    Rose

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