Unable to download PDF, unknown image format code 500 error

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when ever i try to download as pdf it says to me this

Unknown image format.
code: 500
requestId: 2FPKK6JgUFHYjO6Ym9XT3Pv7WxVJRfRa

Problem or error

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Amitej S

Community Manager

Hey there,

Could you try downloading pdf after clearing the cache and cookies of the browser you're using, or you may also try to work in incognito browser mode to see if that makes any difference?

Also, Is it happening with a specific project or with all projects? Would it be possible to share a screenshot of the error for reference?

We are here to help just need some more info.

Regards

Amitej

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MelOlsenDesign

Participant

I'm having the same issue. Here is the screenshot. I'll try clearing my cache and cookies and see if it helps. I have created two similar collages today and downloaded them as PDF files without any issue. I don't know why the third is giving me issues?

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Amitej S

Community Manager

Hi @MelOlsenDesign, Thanks for reaching us. Please do let us know if the steps mentioned above work for you. Also, Could you try signing out and then back in again to check if that makes any difference.

Regards

Amitej

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