Unable to download video or image from Android App

Forum|Forum|1 year ago
September 19, 2024
3 replies
604 views

Hello, Yesterday was great but today when trying to download any videos or image from the Adobe Express App on my newish Samsung Android device it goes straight back to the editing screen. No message is displayed.

None of my projects can be downloaded to my device to use with Instagram etc.

I have re-installed the app and restarting the phone. The issue is with .mp4 or .jpg files. I just hit the download button and then it goes back to editing.

Have logged onto the website via my phone and can download OK but the app does not work OK. As mentioned yesterday I could download without any issue.

Any help or guidance would be GREATLY appreciated - thanks.

A

APK_JR6661

Participant

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A

athletic_knowledge2396

Participant

Sounds like a glitch on the latest Adobe Express app version. Since downloads work fine from the website, it’s likely an app-specific bug. You could try clearing the app’s cache/data in your phone settings, or rolling back to an earlier version of the app until it’s fixed — similar to how some people use an insta pro old version when the newest update causes issues. Hopefully Adobe pushes a fix soon.

R

Ray344563201o38Author

Participant

It seemed to fix itself now and I havn't done anything since I posted. Maybe it was an Adobe Express server issue that is now resolved.

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