Unable to download video project

Forum|Forum|8 months ago
August 17, 2025
1 reply
255 views

I have created a video using different photos, videos, elements and audio. It is about 3 min long and I can't download the file as mp4. I have also tried uploading it to Google Drive or Dropbox but that doesn't work either. I am currently in my premium trial month, I see no errors for licensed elements. I have also tried emptying my browser chache, different browers and different devices. But the download bar always stops at 61% and then shows the error "Download Failed. An error occurred while downloading your file. Please try again."
Does anyone have an idea why I just can't download my project?
Thanks!

O

Oh.N8

Hey @Sunny_Elixir9784

I always go back to the basics.
1) turning my computer off and on. (sometimes it works.)
2) using a different browser: Chrome, Firefly, or ...

Cheers

Nate

Amitej S

Community Manager

Hey @Sunny_Elixir9784, Welcome to the community!

In addition to the steps shared by @Oh.N8, can you also check if this happens with just one project or if all video projects face this issue? You can also check exporting other project types to see if the problem is project file type specific. If so, could you share the URL of the affected projects with us for investigation? You can do so by sharing it via community DM, and you may also need to provide edit access to the project.

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