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Matthew226471775x0c
Participating Frequently
May 7, 2025
Answered

Unable to download video: "Replace asset"

  • May 7, 2025
  • 5 replies
  • 1292 views

After spending *DAYS* on a video, I click download and get this unhelpful, generic error. "We are unable to license some content." This is a complicated timeline and the message gives no clues as to what type of asset even is involved (music, static images, sound effects, or video stock). This is an absolute dealbreaker! 1) I'm simply using things that I have browsed through Adobe's library which it assures me is all licensed. 2) Where do I go from here? If I cannot depend on exporting a file, there's no point to using this software.

 

I've tried individually deleting stock, to no avail. Please fix this!

 

 

    Correct answer Amitej S

    Hey @Matthew226471775x0c, Thanks for bringing this up! Our team is aware of this and is working on providing more descriptive and direct information for such error cases. We'll let you know once it is available. 

    We'd also appreciate your patience and support to help Adobe Express improve gradually overtime. 

     

    Best,

    Amitej

    5 replies

    winterdamsel
    winterdamsel
    Participant
    September 3, 2025

    Same. Instructions can be more descriptive. I also know which file is causing the issue (or, well, at least I think it's the audio in my video) and I can't seem to be able to just mute the audio so I can upload my own video recording of a dance party 😞 The rest are elements from the Adobe library (so, pretty unlikely there's an issue with those).

    If I try as a GIF, I also cannot export it (even though a GIF would not have sound).

     

    Oh, looks like it's not my video, because I deleted it and I still cannot download my composition 😕😕

      F
      Fictional_Fantasies
      Participant
      June 11, 2025

      Any updates? I cant find the content that needs to be replaced on my ig reel im making, when I click replace nothing happens. Please help. I'm on a deadline. 

       

       

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      June 11, 2025

      Hi @Fictional_Fantasies 

       

      Sorry to hear you are running into this issue. Based on your logs, the problematic content may be an asset/icon that had to be removed from the Adobe Stock collection. It looks something like this (a play button?)

      Hope this helps you identify and replace/delete it.

       

      Abhi G

       

      F
      Fictional_Fantasies
      Participant
      June 11, 2025

      thank you so much, nothing showed it had a license issue. how did you find that on your end? trying to figure this out for a few days now.

      K
      kierstens88394228
      Participant
      May 28, 2025

      Any luck finding a fix for this?  Same problem here.  Spending hours building graphics only to have this happen multiple times with many different projects.

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        May 28, 2025

        Hi 

        @kierstens88394228

        ,

        Welcome to the community! Thanks for reaching out! We're sorry to hear about this. Could you please share the project URL with me, give me edit access, and share that link via private message? 

         

        Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/4jWM9ag

         

        Regards,

        Tarun

        H
        Hanna_Senna6208
        Participant
        May 28, 2025

        Hello!

        I'm having the same issue and can't detect what's the problem, but it shows a slightly different error message: "some assets need to be updated before you can download your file". Can someone please help me? I can't figure out what I need to updated, I did all I could. Thank you and waiting for the answer!

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        May 28, 2025

        Hi @Hanna_Senna6208 

         

        Did you click the Update button? It should select the asset you will need to replace/delete?

        Let me know if you are still stuck.

         

        Thanks,

        Abhi G

        H
        Hanna_Senna6208
        Participant
        May 28, 2025

        Hi Abhi

        Yes. And when I click the button it takes me to the general video options (of the entire video in one, not counting each cut) like effects, animations, volume, etc... 

        It's all clear and selected to "none" and yet I can download. Moreover it only worked on the computer, the button doesn't takes me to any option on mobile.

        M
        Matthew226471775x0cAuthor
        Participating Frequently
        May 8, 2025

        I eventually found the offending PNG file in my composition. The error could definitely be more descriptive here to help folks understand the problem.

          Amitej S
          Community Manager
          Amitej SCommunity ManagerCorrect answer
          Community Manager
          May 8, 2025

          Hey @Matthew226471775x0c, Thanks for bringing this up! Our team is aware of this and is working on providing more descriptive and direct information for such error cases. We'll let you know once it is available. 

          We'd also appreciate your patience and support to help Adobe Express improve gradually overtime. 

           

          Best,

          Amitej

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          May 8, 2025

          Hi @Matthew226471775x0c 

           

          Sorry to hear you had to go through a lot of trouble locating the offending PNG.

          In theory, clicking the "Replace" button should've selected it. I am curious if you tried clicking that button and if so, what happened. We are aware of one bug where grouped assets are sometimes not selected upon clicking "Replace"; could that have been the case with your file?

           

          Thanks,
          Abhi G

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