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SVL-LNK
SVL-LNK
Participant
Dec 9, 2022 9:59 PM UTC
Answered

Unable to drag/drop projects into some folders

I have 16 main folders.  Of those 16, I am unable to use the drag/drop feature for 10 of them.

 

For the 10 in question, if I drag a project over the folder, I see the black circle with a slash through it, indicating that I can't move the project to that folder.  Instead, I have to select the settings for that project, choose "move" and then select the folder that I want it to move to.

 

For the other 6 main folders, I can drag/drop a project into without a problem.

 

What is causing these 10 to not allow drag/drop?

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    Amitej S
    Amitej SCorrect answer
    Community Manager
    Dec 13, 2022 3:10 PM UTC

    Hi @SVL-LNK,

    I tried to replicate this, but it works fine. Would it be possible for you to share a screen recording of the workflow you described? Also, how many projects are listed under the 10 folders that show black circle with a slash through it & the other 6 (which function properly)?

     

    Additionally, could you try this workflow after clearing the cache/cookies of the browser? You can also try working on a different browser or its private/incognito mode.

    Do share your observations!

     

    Best,

    Amitej

    View reply

    3 replies

    Amitej S
    Community Manager
    Amitej SCommunity ManagerCorrect answer
    Community Manager
    Dec 13, 2022 3:10 PM UTC

    Hi @SVL-LNK,

    I tried to replicate this, but it works fine. Would it be possible for you to share a screen recording of the workflow you described? Also, how many projects are listed under the 10 folders that show black circle with a slash through it & the other 6 (which function properly)?

     

    Additionally, could you try this workflow after clearing the cache/cookies of the browser? You can also try working on a different browser or its private/incognito mode.

    Do share your observations!

     

    Best,

    Amitej

    Translate
    SVL-LNK
    SVL-LNKAuthor
    Participant
    Dec 13, 2022 5:49 PM UTC

    It was cache/cookie related.  Clearing them fixed the issue.  Thanks!

    Translate
      HDEC
      Participant
      May 5, 2023 12:58 PM UTC

      Thank you!

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