Unable to Edit Photos in Express

Forum|Forum|5 months ago
September 9, 2025
2 replies
425 views

I'm attempting to edit different jpg images I'm downloading from my company's brand library, but for each photo I pull in I can't edit the image in any way (remove background, erase, etc.). Each photo I download is accompanied with a red exclamantion icon or a cloud icon on the image, both of which mean certain things and are preventing me from further editing the images the way I want.

Can someone help me understand what each icon means and any tips I can do to circumvent these issues so I can actually edit my images?

Image Editor

K

KenzieCojo

Participant

Mine is doing the same thing... nothing will load

Tarun Saini

Community Manager

Hi @amnobil12,

Thanks for reaching out! We're sorry to hear about this. Are you getting any error messages? If so, could you please share the screenshot of the error message you're getting? Are you able to upload files from your local device without seeing any errors?

We're here to help, just need some info.

Regards,

Tarun

A

amnobil12Author

Participant

Hi Tarun,

Thank you for your assistance. I'm not getting any error messages but when I upload the images I'm getting one of two "error" logos that appear. I've attached two examples to this reply post to show you what I am saying. And all of these uploads are happening locally.

Let me know if you need any additional information. Thank you.

Tarun Saini

Community Manager

Thanks for sharing the information and the screenshot @amnobil12,

I've escalated the case to our product team and will keep you posted once I hear anything from them.

Regards,

Tarun

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