Unable to enable add-on on adobe express

Forum|Forum|29 days ago
March 23, 2026
2 replies
31 views

I’m, trying to enable the google drive add-on, but as soon as I try to add it via the button on the google drive page it says “contact your administrator to enable this add-on”. But I tried it logging with the admin account and it says the same thing. I tried to look on some settings to make it work but I don’t find any way to enable it.

Can you help me ?

Amitej S

Community Manager

Hi @daniele_9270, This seems to be an account specific issue. I recommend you reach out and directly work with our support regarding this issue.

They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Thanks!

Tarun Saini

Community Manager

Hi @daniele_9270,

Welcome to the Adobe Express community! We’re sorry to hear about the issue you’re experiencing. Have you tried signing out and signing back in to check if that helps? Make sure you are signed into your correct profile. For more information, you can refer to this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

Also, please share your Adobe ID via private message so I can investigate further.

Regards,

Tarun

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