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Participant
November 2, 2024
Question

Unable to find previously uploaded files to delete in order to download.

  • November 2, 2024
  • 1 reply
  • 167 views

So i have been working on an hour+ long video, and now i'm ready to download. However, i am unable to reaon being: "ione asset failed to upload. Re-upload or try different asset". 

 

Problem is, I have a lot of assets and don't know which one one failed (audio, video and still images). It says the asset will be marked with grey bar, which i cant see anywhere. How do I find this asset and delete it. Gosh all assets in uploads look fine (no grey bar or red exclamtion mark or anything) How am i suppose to figure out whuich is the ito remove and reupload??? 

 

Please help, cos honestly, im fed up wityh this.

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1 reply

Tarun Saini
Community Manager
Community Manager
November 13, 2024

Hi 

@Tebogo_Hlabela7947

 

We're sorry to hear about this. Are you using the assets from Adobe Stock or from your local drive? Did you try using another browser? Please ensure you're using a stable internet connection. 

 

Please share the project URL with us so we can investigate further?

 

We're here to help, just need some info.

 

Regards,

Tarun