Skip to main content
M
monodelespacio
Participant
May 1, 2024
Answered

Unable to logg in to Adobe Express mobile device

  • May 1, 2024
  • 2 replies
  • 1025 views

As of today I can't login on my iPhone to Adobe Express. After 2 hours in costumer service, I can only access through the browser version.  Tried deleting the app, restarting, deleting cookies, using google's dns on my phone to no luck. 

    This topic has been closed for replies.
    Correct answer Andy Lambert

    Hi @monodelespacio , from speaking to the team it looks like Its a problem where a url that the app is trying to navigate does not appear to exist. Possibly you have a firewall on your phone that is blocking access to new.express.adobe.com or a related url we use?

     

    Could you try going to https://new.express.adobe.com in iOS Safari and see if you get the same error? If you so, we'll know it's a firewall issue. 

    2 replies

    Andy Lambert
    Community Manager
    Andy LambertCommunity ManagerCorrect answer
    Community Manager
    May 2, 2024

    Hi @monodelespacio , from speaking to the team it looks like Its a problem where a url that the app is trying to navigate does not appear to exist. Possibly you have a firewall on your phone that is blocking access to new.express.adobe.com or a related url we use?

     

    Could you try going to https://new.express.adobe.com in iOS Safari and see if you get the same error? If you so, we'll know it's a firewall issue. 

    Thanks!Andy
      Andy Lambert
      Community Manager
      Andy LambertCommunity Manager
      Community Manager
      May 1, 2024

      I'm sorry about this @monodelespacio  - we'll take a look into this. 

      Thanks!Andy
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices