Unable to open files

Forum|Forum|2 years ago
August 17, 2023
5 replies
200 views

Good morning, Adobe has updated and I can no longer open my files before the update. It is unable to create and open, but creates a slide which is gray with no images.

PDF

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David__B

Adobe Employee

@jfer1187 Thanks for confirming

J

jfer1187

Participant

Looks like it is working - now, fixed itself.

David__B

Adobe Employee

Hi @jfer1187

Sorry to hear about your difficulties. Do you get any kind of error? Could you try in incognito mode and after clearing the browser cache?

Browser cache - https://support.google.com/accounts/answer/32050
Incognito/private browsing mode - https://support.google.com/chrome/answer/95464

J

jfer1187

Participant

I can create files but the files will not download making them unusable. I am using Chrome browser. Everything was working correctly yesterday. The files is stuck in download example - untitled.mp4.crdownload

David__B

Adobe Employee

Hi @default31717591e97643

Sorry to hear about your difficulties. Are you still encountering this issue? If so, would it be possible to share screenshots of the errors you see?

Thanks,

Dave

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