Skip to main content
Ebony5DEF
Participating Frequently
August 16, 2023
Answered

Unable to open old files

I am not able to open any of my files after this update! It either says trouble converting them, or they are unable to open after the conversion. 

 

 

<Title updated by Moderator>

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Amitej S
    Amitej SCorrect answer
    Community Manager
    August 18, 2023

    Hey @Ebony5DEF, 

     

    A Fix has been deployed for the error in Webpage conversion. You will need to re-trigger the Webpage conversion.

     

    Before starting the process, you need to first find the incorrectly converted projects & delete them. They will be under 'YOUR STUFF.'

    Make sure you DO NOT DELETE the projects inside the [ORIGINALS] Folder.

     

    After you've deleted post-conversion file(s) that won't open

    1. Go to the [Originals] folder
    2. Click on the original file thumbnail; this brings up a dialog saying that the file is already converted (but that doesn't matter)
    3. Click the "Open converted file" button; this will re-trigger the conversion.
    4. After conversion completes, the file should open.
    5. The re-converted file will be in the [Originals] folder, but you can move it out
    6. Keep the Original file in the [Originals] folder for posterity

     

    Please let us know if you can get the affected web project properly after following these steps.

     

    Thanks,

    Amitej

    View reply

    10 replies

    Rachel337774575osa
    Participant
    November 22, 2023

    Me too so frustrating. I've tried so many now I have no idea which are originals

    Translate
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    November 22, 2023

    Hi @Rachel337774575osa 

     

    Could you please explain in more detail what you are experiencing? What happens when you try to open a file created in the previous version of Adobe Express? A screenshot would help.

     

    Thanks

    Abhi G

    Translate
    Ebony5DEFAuthor
    Participating Frequently
    August 16, 2023

    My original comment seems to have been deleted.

    Clearing my cookes worked for all but one of my webpages that did not convert properly. I would like to get this information back.

    It also looks like the feature to see the number of views is gone. Can we get this back, please?

    Translate
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 16, 2023

      Hey @Ebony5DEF, the comment wasn't deleted but moved as a fresh thread, so it also helps other community users.

      Glad to hear that clearing cookies worked for you. 

       

      As for the project that did not convert properly, can you provide us the details if there we missing images or content after conversion or if the project didn't convert at all? 

       

      And, regarding the number of views on published projects, you can send a feature request directly to our product team here.

       

      Best

      Amitej,

      Translate
      Ebony5DEFAuthor
      Participating Frequently
      August 16, 2023

      The file never converted. See screenshot of error message. In that process of trying to convert, the file is now blank. There is no text, video, images, nothing. Please see second screenshot attached.

      Translate
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 16, 2023

      Hey @Ebony5DEF,

       

      Welcome to the Adobe Express Community!!

       

      Can you give it a try after clearing the cache/cookies of the browser you use? Also, let us know if you worked on just the mobile app or the webapp or used both platforms. 

       

      Best,

      Amitej

       

      Translate
      asila98931707007acfs
      Participant
      August 16, 2023

      I am from the same problem, I use a PC .

      It says you can't modify or open files, you can just download the file ...

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices