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effeegee
Inspiring
Dec 13, 2021 5:49 PM UTC
Answered

Unable to open project - Creative Cloud Express

Being ping-ponged around the place - trying to contact support about editing a Spark post which gives an error message:

"Unable to open project

Please contact support and include the following details:


URL: https://express.adobe.com/sp/design/page/urn:aaid:sc:EU:2ee44c79-2769-4fbf-9705-86b395e7284e


AdobeId: 5ADC6EC14BE0475F0A04B82B@AdobeID


Time: Mon Dec 13 2021 17:31:23 GMT+0000 (Greenwich Mean Time)


Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset" 

 

Moderator note: changed your title to reflect your actual issue. Thanks!

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effeegee
effeegeeCorrect answer
Inspiring
Dec 14, 2021 3:02 PM UTC

Anyone try clearing cache, does this work for this error message?


Hello, incognito gave me access to edit again but Chrome (browser?) required cleared cache to edit.   

24 replies

Participant
Jun 10, 2023 8:20 PM UTC

hey, i'm facing the same issue on my mac.

 please tell what can i do to resolve the problem

 

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Participant
Jun 11, 2023 6:05 PM UTC

@Kevin-Monahansir please if you can help me solve this issue as i really need to get going with my project.

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Kevin J. Monahan Jr.
Legend
Jun 11, 2023 7:07 PM UTC

Hi @fatir304216512at8,

I can look into this when I get back into the office tomorrow. I will probably ask for my colleagues assistance since I no longer work on support for this application. I will try and connect you with him, who has expertise on these issues.

 

I appreciate your patience. Sorry for the frustration.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Jun 4, 2023 4:56 PM UTC

I also have this issue. I've duplicated the project. I've cleared my cache and browsing history. I've downloaded a new browser and still the same error message. I am unable to open my Project.

"Message: Error opening document version 27000;Errors: TheoDocument.children does not match schema rule: Vali..."

I started using Adobe Spark...now Express mainly for social media posts or quick posters/accessiblity from my phone. Some great features, simple and comprehesive layout program. I've been using Adobe Creative Suite for 16-ish years. My preference is InDesign typically... I do love a lot of the features on Express like photos and design assets are very handy -- why aren't they available through InDesign?? At the same time it is very buggy. Slow at times, stalls, reloads... then THIS. I'm in the middle of billing a client and making one last change to a file and now I can't open it. Several hours of my time wasted... a poster that now needs to be remade...  perhaps I can quickly edit the PDF but that's pretty unprofessional in my opinion. Gone are the days of just paying for a program and using it. Now are the times where things are automatically updated and imposed on the consumer... needing to relearn things against our will and buggy bug bugs.

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Participant
Dec 13, 2021 6:32 PM UTC

I have this exact issue. My project is a grad school assignment that is due this week, so that's fun. I'm glad it's not just me?

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Kevin J. Monahan Jr.
Legend
Dec 14, 2021 12:24 AM UTC

Hi CourtK,

Sorry about that. Have you attempted the troubleshooting steps of clearing your browser cache and logging in to a new "Icognito" (Chrome), "Private" (Safari) browser window (or similar)? Please let us know. We hope we can assist you in getting back on track.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Dec 14, 2021 2:16 PM UTC

Anyone try clearing cache, does this work for this error message?

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effeegee
effeegeeAuthor
Inspiring
Dec 13, 2021 6:22 PM UTC

What a complete and utter SNAFU Creative Cloud Express is.  Bug ridden, changing without warning failing to implement suitable links not providing for transitions, no effective T&Cs clarification … I can go on but please sort it out quickly so that work on a Spark project can resume.    

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Participant
Dec 13, 2021 6:33 PM UTC

I have the same problem:

No es posible abrir el proyecto

Por favor, contacta con asistencia técnica e incluye los siguientes detalles:


URL: https://express.adobe.com/es-ES/sp/design/page/urn:aaid:sc:US:65e7b8f3-98dc-4d4a-ac98-2bcd10817678


AdobeId: 021C054D5E8B62090A495CD1@AdobeID


Time: Mon Dec 13 2021 12:30:26 GMT-0600 (hora estándar central)


Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset

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Kevin J. Monahan Jr.
Legend
Jan 8, 2022 3:27 AM UTC

Are you clear of your issue now, Rojeda? We hope so. Let us know.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio