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Top Cat2000
Known Participant
December 24, 2023
Répondu

Unable to publish a project

Every time I try to publish a project, I get a red error message saying "We are unable to publish this project now. Please try later"  Many attempts later over the course of a month the same message crops up.

 

My software is all up to date. I had an earlier version published through Spark with no problem, but I removed that in case it was interfering with the update, as it kept asking me to update the link, but then failed to update the link. Duplicating and renaming the file has now got rid of that error, but I still get the error message above.

 

I duplicated the file again, and then deleted each object and page one by one to see if any individual object was causing the problem, but that error message kept coming up.  Copying the link to the original file (not the deleted one), logging out of Adobe, and then trying that link just returns a 404 message.

 

Anyone got any idea of what is causing the problem?  I am a Premium member, but as it stands, Express is a total waste of time.  My older work is still there, and works fine: I just can't publish anything new.

Ce sujet a été fermé aux réponses.
Meilleure réponse par Tarun Saini

Hi Tarun

It appears to be just this one project: I have done a couple of quick test projects since - just an image with some text, which publish correctly, though when I tried to update one of them and republish the same error occurred. I havent done anything more seriously, since I dont know whether I will get the same problems with it.

 

The project I have been having difficulty with is an update of an earlier version which published OK.  I deleted that earlier version in case that was causing the problem, but it made no difference.

 

Thanks for your help

Tom


Hi 

@Top Cat2000

,

 

Thanks for your response. Please try the steps below and let us know if that helps-

 

  • Manually resize each page.
  • Switch the unit from mm to px.
  • Round up or down the size to a whole number (e.g., 2480 x 3508 instead of 2480.315 x 3507.874).
  • Make sure the layout looks ok.
  • Publish to web.

 

Let us know how it goes.

 

Regards,

Tarun

1 commentaire

Lyn_D
Lyn_D
Inspiring
March 14, 2024

Hi @Top Cat2000,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this, I'm here to help!

Have you tried clearing your browser cache/cookies yet? Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

T
Top Cat2000Auteur
Known Participant
March 14, 2024

Hi Lyn

Thanks for getting back to me.  I have actually progressed this a bit further after trying all the things you suggest.  Your colleague David_B got in touch after another member asked him to take a look, and I sent him a copy of the offending project: he tried and replicated the problem, so has forwarded it to the Development team.  However, I have heard nothing since - and the problem remains!

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 15, 2024

Hi 

@Top Cat2000

,

 

Thanks for the update. Is it possible for you to share the screen recording of the issue? Since when have you been seeing this issue? Did you recently install any third-party extensions on your browser or any pop blocker? This info might help us to resolve the issue.

 

Regards,

Tarun 

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