Skip to main content
DamonCreatives
Participant
March 6, 2025
Answered

Unable to schedule Instagram stories on Adobe Express

Hello all. Does anyone know the reason why I'm unable to schedule/publish Instagram stories on Adobe Express? My Instagram is a business account too. Any help is appreciated, thanks all.

    David__B
    David__BCorrect answer
    Legend
    March 6, 2025

    Hi @DamonCreatives

    Is your story a video or static images? If it is static images this could be the cause. We currently only support video but I believe support for static is planned https://adobe.ly/4bxy9jW Please add your vote and comments to the page to show support for getting it added.

    Best,
    Dave

    View reply

    6 replies

    Cheerful_care7107
    Participant
    March 10, 2025

    Im having the same problem. My account is business and i cant upload photos as stories.

     

    Translate
      David__B
      David__B
      Legend
      March 6, 2025

      Got it, can you reach out to our direct support to troubleshoot further? They can be reached at 

      https://adobe.ly/3D9IshL


      Thanks,
      Dave

      Translate
      DamonCreativesAuthor
      Participant
      March 7, 2025

      Do you have the support email I can reach out to? I've already chatted with the virtual assistant but didn't help.

      Thanks..

      Translate
      David__B
      David__BCorrect answer
      Legend
      March 6, 2025

      Hi @DamonCreatives

      Is your story a video or static images? If it is static images this could be the cause. We currently only support video but I believe support for static is planned https://adobe.ly/4bxy9jW Please add your vote and comments to the page to show support for getting it added.

      Best,
      Dave

      Translate
      DamonCreativesAuthor
      Participant
      March 6, 2025

      Thanks, David, for getting back to me! Yes, I used the images in Adobe Express, edited them with information, and planned to share them on my business's Instagram story. The end result, I couldn't.. 😕😕

      Translate
      David__B
      David__B
      Legend
      March 7, 2025

      You should be able to reach a live agent from that link but will need to continue past the self help recommendations. ^DB

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices