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KATIE COOKIE
KATIE COOKIE
Participant
Feb 26, 2022 2:06 PM UTC
Question

unable to see full asset library, can use some assets

when i open my library to add an asset to my design, i am only able to scroll down a few frames. i can't access the rest of the library. I am able to use what i can see, but short of rearranging the library, how can i use other assets in my library??

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2 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
May 16, 2022 5:40 PM UTC

Hi @KATIE COOKIE ,

 

I'd like to inform you that the issue you described has been resolved.

 

For any libraries you've already shared, please follow the mentioned steps:

 

After doing this, the shared libraries should show up in both locations:
https://assets.adobe.com/libraries
https://express.adobe.com/sp/libraries/shared

 

Note: For all new libraries that are shared, they will automatically show up in the 'Shared with you' view.

 

Let us know how it goes.

 

Thanks,

Amitej

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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Feb 28, 2022 2:36 PM UTC

Hi Katie,

 

Thanks for reaching out; this shouldn't be happening.

Have you tried using another browser or on the incognito window? You may try clearing the cache and cookies of the browser you're using?

 

We are here to help; let us know if that helps.

 

Thanks,

Amitej

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