Unable To Select Brand

Forum|Forum|2 years ago
April 3, 2024
2 replies
196 views

I am creating a template to save into our Brand. However the Brand/Library field doesn't allow me to populate it with anything. It remains as a grey box. Any suggestions?

Desktop Web

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Alisha24686673h83y

Participant

In regards to this problem, whenever I want to save a template to one of our brands, not all of our brands are visible in the selection box. However when I go view our brands, they are visible. This is starting to create a large collaboration issue within the company. Hope you have a solution to this problem. Hope to hear from you. Kind regards.

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mahmoud_5524

Community Manager

Hi @Alisha24686673h83y,

Thanks for bringing this to our attention — we understand how this can disrupt collaboration, and we're here to help.

This issue may be related to brand permissions, user roles, or browser/cache conflicts. Please try the following:

Clear your browser cache or try a different browser.
Ensure you're signed into the correct account with access to all brand kits.
Check if the missing brands are part of a different workspace or were shared with limited permissions.

If the issue persists, feel free to share your Adobe ID and a few example brand names (privately, not here), and we’ll investigate further. We're committed to resolving this with you.

^MM

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