Unable to upload file

Question

1) This has happened a few times. I create an image in Firefly Vid and then attempt to upload the file into Express: 1:1 post for Instagram.

2) Putting into a different project: same result "Unable to Upload the File".

The work around has been to resize the image.

Thanks
Nate

ThanksNate

Oh.N8 · Accepted Answer

Thanks for the info @Oh.N8

Could you please let us know the prompt you've used to create the video?

Regards,

Tarun

Firefly Vid
Prompt:
Kale character hot air balloon moving, eyes blink

The prompt worked.
The new Express File is the issue. 🙂

Cheers
Nate

Tarun Saini · Answer

Hi @Oh.N8,

Thanks for flagging this issue. Could you please answer some questions below-

What are the dimensions and file format of the image you're trying to upload?
Are you uploading the image into a blank canvas or a pre-designed template in Express?
Are you using the browser version of Express or the desktop/mobile app?
Have you tried uploading the same image from a different browser or device? If so, did the issue persist?
Can you share the steps you followed to investigate further?

Regards,

Tarun

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