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marlene_1798
Participant
September 1, 2024
Answered

Unable to use the Generative Ai feature in Magic School

  • September 1, 2024
  • 2 replies
  • 2110 views

I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

Correct answer Rose DV

Hey @TamiF,

 

Thank you for the additional context - typically your IT administrator would be able to raise it with their Adobe enterprise contact. I would go back to them to find out if they’re able to do that first!

Other users have also reported success in logging in by:

  • Signing into Adobe/signing up for your Adobe account (free for K-12 with their school emails: https://www.adobe.com/education/express/) directly and then navigating back to the MagicSchool.ai platform 
  • Using Google Chrome and ensuring it’s the most up-to-date version.

If you can provide a screen recording here, we can also take a look, and hopefully see what else we can do!

 

Rose

2 replies

TamiF
TamiF
Participant
March 3, 2026

It is March of 2026, and we are having the same issue. Students are using Chromebooks, and teachers are using Macs. Teachers and students are not able to access the image generator in MagicSchool. The error message is attached. 

 

 

 

Rose DV
Community Manager
Rose DVCommunity Manager
Community Manager
March 3, 2026

Hi ​@TamiF - 

From your attached screenshot and the error message shown, it looks like you’ll need to contact your IT administrator to ensure that access to the tool is given to you (and the other teachers/students).

 

If the problem persists once you’ve gained access through your IT department, please let us know!

 

Rose

TamiF
TamiF
Participant
March 3, 2026

We did that already. IT asked me to reach out. This is a part of the MagicSchool platform and our district is not blocking or filtering. There are threads of teachers having the same issues. Adobe Express and MagicSchool need to work together to help us with this. FB post regarding MS and adobe

J
jasonr97859771
Participant
November 12, 2024

We're having the same issue.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 12, 2024

    Hi 

    @jasonr97859771

     

    Welcome to the community! Could you please check with your administrator first to check for access? If that doesn't help, he can raise a support request to our team.

     

    Regards,

    Tarun

    M
    makky_9017
    Participant
    November 19, 2024

    My students on MacBook can use the Magic School Image Generator on Chrome without a problem. However, my students on iPads cannot seem to open the tool and use it.  They tried it on Safari, Chrome and even Arc Search but no success.

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