Skip to main content
Apr 2, 2022 1:39 AM UTC
Question

Upgrade not working?

I upgraded to premium via IOS in the app store ($99.99/yr) but my account isn't reflecting it so I can't access premium features.

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Ko.Maruyama
Community Expert
Community Expert
Apr 4, 2022 5:43 PM UTC

Which features are you trying to use? There are some issues with some of the mobile features (as of this post)

Translate
Amitej S
Community Manager
Community Manager
Apr 4, 2022 12:07 PM UTC

Hey,

 

Thanks for reaching out; this shouldn't be happening.

Could you try signing out and then back in from your account to check if that makes any difference?

Also, would you mind sharing your registered Adobe ID via personal message to check on our end? 

 

Regards,

Amitej

Translate