Skip to main content
C
Claire-at-CFC
Participant
April 3, 2023
Question

Uploaded brand fonts displaying incorrectly

  • April 3, 2023
  • 1 reply
  • 977 views

My uploaded fonts are not displaying at the selected weights. I have uploaded brand fonts to my Brand styles. They appear correctly in the brand page edit/add font screen (see "manage fonts" image, the second image), however, once I get into a project, the fonts are never the correct font weight (see "Committee for Children," first image) . It seems that one font weight is used for nearly all the font weights. In this example it's Light being used for Light, Regular, and Bold and Regular Italic is being used for Regular Italic and Bold Italic. 

 

I have tried deleting the brand and reinstalling the fonts but the issue persists. 


There is no consistent font, sometimes one font and not the other will show up correctly. I cannot create templates when none of my fonts display correctly. I cannot hand off projects or templates for other people to use if the fonts are acting up in this way. 

I see there is a similar issue of some sort on iOS, I'm working on a Mac OS in Chrome, on a system where the fonts are installed, so it seems like the issue is different.  

 

Anyone else having this issue or have a solution?

 

I am likely going to convince my boss to switch to Canva, as I have more text qualms with Express (alignment of text box changing when changing/replacing text, line height variable based on ascenders and descenders), not to mention the fact that you can't upload and change the color of an svg like you can in Canva.

    This topic has been closed for replies.

    1 reply

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    April 13, 2023

    Hi @Claire-at-CFC 

     

    Sorry for your frustration with this. I haven't heard of this issue before but would like to try to recreate it and share it with our developers.

    Some of the things I wondered about in relation to the issue are:

    • Where did the font files you're uploading for Brands come from?
    • Is the issue unique to these specific font files?
    • Would it be possible to share these font files with us to recreate the issue?

     

    I know our developers are working to make all of Adobe fonts available within brands so uploading files won't be required.

     

    Sorry for the delay in replying, please follow up when you get the chance,

     

    Thanks,

    Dave

    C
    Claire-at-CFCAuthor
    Participant
    April 13, 2023

    Hi Dave,

     

    I wasn't able to find anyone with this issue across any boards.

     

    We purchased Sharp Slab from the foundry, Sharp Type. We purchased Molde from FontSpring, the foundry is Letritas. These are fonts we use outside of Express, across other Adobe products, our website, etc. without any issues. 

    I haven't uploaded any more fonts than the two typefaces, I know the issue hasn't happened with fonts that exist within Express, but not sure if I uploaded a different font. I can try. I know anyother designer within our Enterprise account is having another issue with the fonts, where it said the fonts were missing and then the upload was a "font mis-match" even though the fonts have not changed or updated in that time. This issue did resolve. 

    I worked with someone in our org IT dept. and we managed to get the fonts to show up correctly temporarily, when the fonts were uploaded through a project instead of through the "brand," however, since I'm creating templates for other people (who have access to upload the fonts) I need to use the brands for our colors and logos as well, since Express doesn't include colors or font styles in libraries. And even though they worked for a moment, they would end up breaking again.

    I could possibly get approval to share the fonts directly, but I'll need to get sign off. Is there somewhere I could send them? They are not open source fonts so I don't feel comfortable uploading them here.

    C
    Claire-at-CFCAuthor
    Participant
    April 13, 2023

    The fonts are .otf files.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices