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colby30312130wkgk
Participant
January 30, 2024
Question

Uploading images and file size

  • January 30, 2024
  • 1 reply
  • 2984 views

Can someone please explain why when I try to upload a photo, I get the some files exceed the size limit message?  I've already reduced a 20 MB photo to 1MB and still not uploading. Is the file size limit really lower than this? The only limit I have found online states 40 MB is the limit. I'm well under this. I have the premium. 

please help, thanks!! 

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1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
January 30, 2024

Hi @colby30312130wkgk 

 

The message should ideally provide a link to the FAQ: https://helpx.adobe.com/express/system-requirements.html
If you scroll halfway down that page, you'll see that — in addition to the 40MB size limit  — there's a maximum resolution of 8k x 8k as well; the latter is probably what you are running into.

Hope this helps,

Abhi G

 

 

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