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Participant
October 3, 2023
Question

Uploading to creative cloud shared library

  • October 3, 2023
  • 1 reply
  • 138 views

Hi, So someone from my company was recently let go and had created a bunch of brand assets we all used. Once they were let go, we no longer have access to the library itself. But i have an older version that was sent to me.

I'm trying to upload it to a shared library so that my colleagues can make use of the assets but it keeps saying File format not supported. It's an After Effects file and i would like it to be available on Premiere Pro.

Would love any tips or if you guys have any follow up questions please let me know. 

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1 reply

Lyn_D
Inspiring
January 17, 2024

Hi @Joshua32688258cx58,

 

Thank you for your patience, and I'm sorry to hear you're having trouble.

I just came across your post and wanted to know if you still need help, as our engineering team has fixed some bugs since this was last reported.

 

Please share if this is resolved for you.

 

I'm here to help and looking forward to hearing from you.

 

^Lyn