User who is licensed for All Apps - Edition 4 is getting prompted to sign up for Adobe Express trial

Question

We have an employee here who had no issues using Adobe Express last week but as of yesterday morning, their projects are missing and they are being prompted to sign up for a free trial. They are licensed for "All Apps - Edition 4" which lists Adobe Express as included.

Any thoughts as to what is going on? Other Creative Cloud apps are working just fine.

Tarun Saini · Answer

Hi @adam_0086,

Welcome to the community! We're sorry to hear about this. Could you please confirm whether they were using a desktop or mobile platform?
Ask them to check on both devices to see if they encounter the same prompt and are unable to view the projects.
Also, please make sure the employee is signing in with the correct Adobe profile. For more information, they can check this article- https://adobe.ly/4nJbPZD

If the above steps dont work, can you share their Adobe ID with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/46lMsY4

Regards,

Tarun

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