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FitIQ_Asia
Participant
November 20, 2024
Question

Vanishing File!

  • November 20, 2024
  • 1 reply
  • 117 views

Is Adobe Express Haunted?

Worked on a file for 11.11 less than 10 days ago. Today I try and find the poster I designed and poof! the file has vanished into thin air. I have checked every folder and even the "old files" from previous versions and it is not there. I cannot even find it in the deleted files folder.

Has anyone else experienced this "phenomenon" and what did you do?

This topic has been closed for replies.

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 20, 2024

Hi @FitIQ_Asia. We are sorry to hear about your missing file. Here are some steps to help locate or recover your work:

 

  • Search Recent Files: Check the Recent section in Adobe Express. Files sometimes get overlooked if sorted by older dates.

  • Verify Account: Ensure you're logged into the same Adobe account you used to create the file. Switching accounts can cause files to appear missing.

  • Check Archived Projects: If you accidentally archived the file, it may be in the Archived section.

  • Sync with Creative Cloud: Open the Adobe Creative Cloud desktop app and check the Files section. Projects might sync there if enabled.

Let us know how it goes. Thanks^CA

 

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