Vertical video stretched when uploaded to Adobe Express

Question

Whenever I upload a vertical video to adobe express, it's automatically stretched horizontally, even though the video itself is vertical (9:16). I've already tried resizing the page to vertical orientation, but that doesn't work since the video will still upload stretched. How do I fix this? I've uploaded screenshots of what the original video looks like (the correct aspect ratio) and how it changes once uploaded to Adobe Express (the wrong way).

Tarun Saini · Answer

Hi @Kenzy Lafrance,

Thanks for reaching out! Please let us know if this is happening with all videos or just specific to this one? Do you see any error message after that? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know how it goes.

Regards,

Tarun

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