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Kenzy Lafrance
Participant
January 23, 2026
Question

Vertical video stretched when uploaded to Adobe Express

  • January 23, 2026
  • 1 reply
  • 31 views

Whenever I upload a vertical video to adobe express, it's automatically stretched horizontally, even though the video itself is vertical (9:16). I've already tried resizing the page to vertical orientation, but that doesn't work since the video will still upload stretched. How do I fix this? I've uploaded screenshots of what the original video looks like (the correct aspect ratio) and how it changes once uploaded to Adobe Express (the wrong way). 

1 reply

Tarun Saini
Community Manager
Community Manager
January 26, 2026

Hi @Kenzy Lafrance,

 

Thanks for reaching out! Please let us know if this is happening with all videos or just specific to this one? Do you see any error message after that? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know how it goes.

 

Regards,

Tarun

Kenzy Lafrance
Participant
January 26, 2026

Hi Tarun, thank you for reaching out! With some troubleshooting, it seems that it's happening to specific videos. I imported an entirely different vertical video and it uploads fine; it retains its original vertical aspect, but with the video that I truly want to import, it doesn't retain it's original aspect ratio and distorts.