Video quality error

Question

So why i did left a review about horrible quality is that my video is beinh shot on Iphone 10x on 1080px to 60fps and whag does your app do is it lowers the quality of the video so bad like 360 pixels and it makes all blurry

i love your app but this doesn't come to video only it comes to pictures as well please fix this problem and make video to be saved the way the quality was !

Manmeet2016 · Answer

Hi @new27288198xbtq, thanks for reporting this. We are already looking into this issue. Have you tried reinstalling the app? However, would you mind checking a few things on the web app if that gives you the same issue? Are there any troubleshooting steps you have tried to resolve this issue? Kindly write back with the details so that we could assist you accordingly. Thanks ^Mk

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded