We're working on your file error---for every single file.

Question

I am getting this error with all of my files that I am trying to download from my paid subscription with Adobe Express. Any ideas on what I can do to solve it?

David__B · Answer

Hi @VisitBoxElder

Sorry to hear about your difficulties. A few related questions

- Does the same thing happen in different browsers? Chrome, Firefox, Edge, Safari, etc.
- Are you working on image or video files?
- Can you share an example file with the issue?

Thanks,
Dave

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