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VisitBoxElder
Participant
December 13, 2024
Question

We're working on your file error---for every single file.

  • December 13, 2024
  • 1 reply
  • 199 views

I am getting this error with all of my files that I am trying to download from my paid subscription with Adobe Express. Any ideas on what I can do to solve it?

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
December 13, 2024

Hi @VisitBoxElder

 

Sorry to hear about your difficulties. A few related questions

- Does the same thing happen in different browsers? Chrome, Firefox, Edge, Safari, etc.
- Are you working on image or video files?
- Can you share an example file with the issue?

Thanks,
Dave

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