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christie_0716
Participant
September 16, 2026
Question

We're working on your file you will be able to download it soon

I’ve opened a document to edit in Adobe Express, upgraded to a paid account so that I can download the file, but have been getting this error message when trying to download, duplicate, or share the file. It’s been like this for a couple hours now. Please help! 😥

      9 replies

      The_Purple_Girl
      Participant
      September 25, 2026

      I am having the same problem. Has anyone found a fix?

       

       

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      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      September 28, 2026

      Hi @The_Purple_Girl, can you confirm if you're still experiencing this issue? Does it happen for a particular file type, or is it coming up for all? Also, can you try exporting this file via the mobile app once to see if that makes any difference?

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      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      September 18, 2026

      Hi ​@christie_0716 

      Really sorry this happened (I tried this exact workflow, and I my file was correctly saved, and I was able to download it)

      If you have the browser tab with Express still open, with the file loaded, what happens if you click the Express icon on the top left; does it prevent you from leaving with a dialog like this?

       


      Also, if you still have the file open, I wonder if you select all (CMD/CTRL+A), Copy (CMD/CTRL+C), and Paste (CMD/CTRL+V) to a blank Express file with the same page size (https://express.adobe.com/new) in another browser tab?


      Abhi G

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      The_Purple_Girl
      Participant
      September 25, 2026

      I have tried duplicating the file and have also tried copying the elements into a blank file and nothing seems to be working. Very frustrated as this has been going on for about 2 hours.

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      Community Manager
      Abhi-GCommunity Manager
      Community Manager
      September 28, 2026

      Hi ​@The_Purple_Girl 


      If you are still running into this issue, could you try sharing your file with. Same steps as I had posted for the first report:

       

      If you go to https://express.adobe.com/your-stuff/files and click on the … menu one the thumbnail for your file, there should be a Share menu. Does that menu work? If so, please send me a direct message, so we can arrange file-sharing (to help investigate further).


      To send a direct message, visit my profile https://community.adobe.com/members/abhi-g-at-adbe-1258728 and click “Send Message”.

       

      Thanks,
      Abhi G

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      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      September 17, 2026

      Hi ​@christie_0716 

       

      If you go to https://express.adobe.com/your-stuff/files and click on the … menu one the thumbnail for your file, there should be a Share menu. Does that menu work? If so, please send me a direct message, so we can arrange file-sharing (to help investigate further).


      To send a direct message, visit my profile https://community.adobe.com/members/abhi-g-at-adbe-1258728 and click “Send Message”.

       

      Thanks

      Abhi G

       

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      christie_0716Author
      Participant
      September 17, 2026

      Hi Abhi, the file isn’t in there. I don’t think it’s been saved / still in the process of trying to save it?

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      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      September 17, 2026

      Oh. But when you had said “I’ve opened a document to edit in Adobe Express,” where did you open it from? Was it a template rather than one of your own files?

      Abhi G

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