What's up not download mp4

Question

no descarga MP4, no estoy usando la versión gratuita de Adobe Express, tengo una suscripción mensual desde hace un año. Desde la última actualización tuve que comprar un espacio en la nube y aun así el trabajo realizado es una pérdida de tiempo; el trabajo para mis clientes no puede parar. Siento tener que dejar esta plataforma de pago, pero prefiero quedarme con mis clientes y pasarme a CANVA con mucho pesar... Gracias Adobe por no arreglar nada.

it doesn't download MP4, I'm not using the free version of Adobe Express, I've had a monthly subscription for a year. Since the last update I had to buy a space in the cloud and even so the work done is a waste of time; work for my clients cannot stop. I'm sorry to have to leave this paid platform, but I prefer to keep my clients and move to CANVA with much regret... Thanks Adobe for not fixing anything.

Manmeet2016 · Answer

Hi @DurvalMunozCodazzi

Hi @DurvalMunozCodazzi ,

This should not be happening, as we tested one of my video projects and were able to download it successfully. We do not see any current issues with downloading. Here are a few other things to test which might help:

Try downloading from a few different browsers - Chrome, Firefox, Safari, Edge, etc.
Test in incognito or privacy mode. Here are instructions for Chrome https://support.google.com/chrome/answer/95464

Kindly write us back with any observations. Please do not worry; we are here to help and will keep an eye on this issue.

Thanks

Manmeet

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