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Participant
October 6, 2026
Question

When I try to use the 'remove background' function, it repeatedly says "Couldn't access files when running cutout service. Please try again."

It continues despite me refreshing and opting out of the service while also reinstating the video (without the cutout feature of course). Am I doing something wrong here?

    1 reply

    Rose DV
    Community Manager
    Community Manager
    October 6, 2026

    Hey ​@practical_Cadence59a6,

    Thanks for posting - can you answer a few questions to help narrow it down?:

    • Are you applying Remove Background to a video or an image?

    • What browser and OS are you on?

    • Is this a file you uploaded, or an asset from the Express library?

    Rose

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