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debig45638036
debig45638036
Participant
January 15, 2025
Answered

White boxes appear when exporting PDF for print

  • January 15, 2025
  • 2 replies
  • 314 views

When I download my file to PDF for printing, everything looks great in Acrobat and other viewers but when I upload the file to my printing website (Got Print) several large white boxes appear. It appears to have something to do with the shadows being applied to layers but I cannot figure out how to fix it! Is there a way to flatten layers in Adobe Express?

 

I've attached the file as it looks in Acrobat and then how it appears in Got Print.

Correct answer David__B

Hi @debig45638036

When you save in a raster format such as jpg or png, layers get flattened. I recommend just ensuring you have a high-resolution image, such as 1050 x 600 pixels when saving.

Best,

Dave

2 replies

Centaurix-Global
Centaurix-Global
Participant
February 8, 2026

"I use these settings for our machine manuals at Centaurix Global. It ensures the technical diagrams stay sharp."

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    January 17, 2025

    Hi @debig45638036

    When you save in a raster format such as jpg or png, layers get flattened. I recommend just ensuring you have a high-resolution image, such as 1050 x 600 pixels when saving.

    Best,

    Dave

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