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alanc62370314
alanc62370314
Participant
December 23, 2021
Answered

Why are the free photos not separated?

  • December 23, 2021
  • 2 replies
  • 1691 views

In Adobe Spark Post there was an option for free stock photos to use and another for paid stock photos to license. Now they are all lumped together so you have to sift through dozens of paid photos before finding a free one to use. There's not even an option to sort by free.

 

I don't want to have to use the website to get free stock photos and then import them into the app. It adds extra steps and time and is tedious. I tried to complain to a chat person, but they said they don't take complaints for their mobile apps. Does anyone have a decent workaround?

    This topic has been closed for replies.
    Correct answer alanc62370314

    I reinstalled the app and it seems to work.

    2 replies

    P
    Pi Rosamunde223740382w7i
    Participating Frequently
    December 23, 2021

    I have the same issue - and I'm a premium user. It doesn't make sense.

      S
      Community Manager
      Saquib.IqbalCommunity Manager
      Community Manager
      December 23, 2021

      Hi Pi,

       

      Thanks for reaching out and sorry for the trouble. The option "Free photos" has been replaced by "Adobe Stock photos". With your premium membership to Creative Cloud Express, you get access to the entire royalty-free Adobe Stock photo collection. If you are having trouble accessing those Adobe Stock photos, then you can try reinstalling the app and it won't delete your saved projects. Just make sure while login back you are using the same username/email that you used to create all your projects.

       

      Let us know if this works, we are here to help.

       

      Thanks,

      Saquib

       

        P
        Pi Rosamunde223740382w7i
        Participating Frequently
        December 23, 2021

        Thank you, Saquib - I will try that. Has just not tried to login to the app for a long time - I know wich email I used to create my account (my old) - but not sure about a login code? Can I login with for example with my apple ID instead?
        Kind regards Pi

         

          alanc62370314
          alanc62370314AuthorCorrect answer
          Participant
          December 23, 2021

          I reinstalled the app and it seems to work.

            S
            Community Manager
            Saquib.IqbalCommunity Manager
            Community Manager
            December 23, 2021

            Hi alanc62370314,

             

            Glad it is working fine now. If you have any other inquiries, feel free to contact us again. We are here to help.

            Thanks,
            Saquib

              P
              Pi Rosamunde223740382w7i
              Participating Frequently
              December 23, 2021

              Hi Saquib

              Please help me also. Can't find the free fotos in the new CC Express app, when I push + to start up builiding a new post. Thought I could try Alans succes with reinstalling the app - but it says, that if I delete the app, it will also delete all my data - I'm not sure if that means, that it will delete all my post projects. What shall I do? I have a little business and really depending on this app to make new commercials.

               

              Kind regards
              Pi

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