Why do my projects display black when saved or downloaded in Adobe Express?

Forum|Forum|3 years ago
January 21, 2023
5 replies
1958 views

Problem or error

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Amitej S

Community Manager

Hi @Lydell28045759qr6z, Which platform are you using, Adobe Express, & what format are you downloading the project in? Is it a mobile app (Android/iOS), or is it on a browser on a desktop?

If you're working on a desktop device, you can try working in incognito or private browser mode to see if it makes a difference. Also, if you can, share a screenshot, or a screen recording of the workflow you're using that causes the wrong exports of those files; it would help us better understand and investigate the issue.

Best,

Amitej

J

Joyce26773845ekv4

Participant

I have the same issue. It happens occasionally. It usually occurs after I try to download the picture. Then both the download and the screen appear black. There is no way to recover those projects except to redo them. I tried duplicating and it duplicates the black screen.