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Participant
August 21, 2026
Question

Why does Adobe require that I install Express Photo just to open a PDF in Acrobat Reader I downloaded from my healthcare system?

  • August 21, 2026
  • 1 reply
  • 43 views

When I attempted to download a medical document from my healthcare provider/hospital system, before I could see the document, a box popped up that required that I download and install Adobe Photo Express. There was no option to decline or do it later. This was a forced install. The tab was frozen. The only actionable item was the Install App button. The format made it look like this mandate to download and install Adobe Photo Express was a requirement of the “My Chart” medical records web page as it overlaid my”My Chart” web page. 
When I was done downloading and installing Express Photo, it asked if I wanted to continue to open the document. I clicked YES and my document opened in Acrobat Reader, not Photo Express. 

    1 reply

    Amitej S
    Community Manager
    Community Manager
    August 24, 2026

    Hi​@Astonishing_style9834

     Adobe Express Photos installs automatically on Windows devices for eligible Acrobat users with auto-update enabled. 

    You can find details on this and how to Uninstall and prevent reinstallation here: https://helpx.adobe.com/in/enterprise/kb/adobe-express-photos-existing-users-admin-guide.html 

     

     

    Find more details on Adobe Express Photos here: https://helpx.adobe.com/uk/express-photos/desktop/get-started/faq.html