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Participant
October 5, 2026
Question

Why does post scheduler only work on my mobile app and not desktop?

Adobe Express Content Scheduler is failing to publish ANY social media post from my Windows desktop. The Publish Now button becomes disabled/gray, the publishing process hangs for approximately a minute, then returns me to the editor without publishing or scheduling the post. There is no error message and it doesn’t show up on my scheduling calendar.

This occurs with every new post I create, not just one particular design. It happens across different social channels. The same accounts can publish successfully from the Adobe Express mobile app on my phone.

I have already tested multiple browsers, Incognito mode, disabled all browser extensions, cleared Adobe Express site data/cache, enabled Chrome/Windows notifications, verified the social account connections, and tested the Adobe Express Windows PWA. The behavior is identical.

Please escalate this to the Adobe Express Content Scheduler/engineering team. I believe this is a server-side or account-specific Scheduler publishing failure.

3 replies

Rose DV
Community Manager
Community Manager
October 5, 2026

Hey @MKTLam,

You've done the right troubleshooting and I agree with your read - thank you. The fact that mobile works but desktop fails consistently across browsers and channels is good to know.

To escalate this properly, can you confirm your Adobe ID (the email on your account) with me via DM on here and share a short screen recording of the publish attempt? Even without an error message, seeing the exact flow will help the engineering team investigate.

Also -- your community username is showing as your email address, which is publicly visible. You may want to update it in your profile settings to protect your privacy!

Rose

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MKTLamAuthor
Participant
October 5, 2026

Oh goodness, thank you. I have reported my own post and asked to have my email removed since I can’t edit this myself.

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Rose DV
Community Manager
Community Manager
October 5, 2026

It looks like it’s changed! I’ve DM’d you just to confirm I have the correct Adobe ID! 

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