Why does the app not save your progress?

Question

So I am getting very frustrated with this app. I work on my project save my progress, it's save to my phone and shows that it is saved on the app. But when I open the project again it pretty much starts me off at square one when I first started the project. Is anyone having these issues. If so can you explain how to fix this. If not I'm not sure I want to keep this app as it makes it frustrating to have to start over everything.

Winnie_M · Answer

Hi @Garrett29794753mx1g,

Thank you for reaching out, and we are sorry to hear you'll are experiencing issues with saving your projects on the app.

We are here to help as we know how frustrating this can sometimes be.

Is the phone on Wi-Fi? Did you try to deinstall and reinstall the app on your phone? Can you see your projects synced on the web browser app after reinstalling the mobile app? Let us know which OS you are using, ie iOS/Android, etc.

Feel free to share your observations with us.

Thanks,

Winnie

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