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Community Manager
June 4, 2025

Hi @markn22501071,

 

Thanks for reaching out! This issue may be related to the file format, unsupported metadata, or a temporary glitch. To help resolve it:

  • Make sure the image is in JPEG or PNG format.

  • Try renaming the file and uploading again.

  • Clear your browser/app cache or try a different browser/device.

If the issue continues, please share a short screen recording showing the problem so we can investigate further and assist you more effectively.


^MM