why now can't share video, image file from gallery directly to adobe. it says file is not supported, even though mp4, jpg, png.

Question

Aku pilih file mp4 dari galeri saya, share ke adobe dan di adobe klik import, kemudian dibilang file tidak didukung. Dan dari adobe browse ke galery ambil file mp4, juga tidak bisa. Dulu bisa dengan cara, langsung share file ke adobe dari galery.

Tolong dijaga kemampuan aplikasinya, jangan berubah rubah.

I select the mp4 file from my gallery, share it to adobe and in adobe click import, then say the file is not supported. And from adobe browse to galery take mp4 files, neither can. It used to be possible by directly sharing files to Adobe from the gallery.

Please keep the application capability, don't change the fox.

Tarun Saini · Answer

Hi ​@sakiat378,Thanks for reaching out! We’re sorry to hear about this. Please let us know which browser you are using. Which operating system are you using? Did you try using another browser? Did you recently change your browser?Does this happen with all MP4 files or only specific videos?Approximately how large is the video file, and what is its duration?Is it possible to share a screen recording of the issue you’re seeing?You can trysigning out of Adobe Express, signing back in, and trying to import the video again. Or restart your device and retry.Regards,Tarun

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